A customer told me to stop apologizing for the wait and it stuck with me
I was working a busy Friday night, we were slammed and tickets were backing up. A regular, this older guy named Frank, was waiting on his steak. I ran it out, said 'sorry for the delay' like I always do. He looked at me and said, 'Kid, you're cooking, not apologizing. Just tell me it's hot off the grill.' That simple line hit me hard. I realized I was saying sorry for things out of my control, making myself seem unsure. Now, I just say 'Here you go, fresh off the fire' or something like that. It changed how I talk to people, not just at work. I feel more confident just stating the fact instead of starting with a weak spot. Has anyone else had a small comment from a customer or client totally shift how you act?