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15h ago

in

A customer told me to stop apologizing for the wait and it stuck with me

My wife has a tally sheet on the fridge for my unnecessary apologies. I think I said sorry to a door I walked into last week. Frank's advice is solid, it really is about owning the situation. I'm trying to replace my automatic "sorry I'm late" with "thanks for waiting", and it does feel different. That small word choice makes you feel less like you're already starting from behind.

22h ago

in

Pro tip: my laptop died in a Chiang Mai cafe and I had to finish a project with just my phone

Wait, hold up. You're all missing the trust factor. If a client sees you scrambling because your gear died mid-task, it looks sloppy. They start wondering if you'll drop the ball later too. It's not about the work getting done, it's about seeming reliable. A bricked phone during a call is like your tools breaking on a job site, it just kills confidence.

2d ago

in

Got a call from a guy in Boise who swore by adding a cup of dish soap to his wash water for a better broom finish.

Works great, just don't overdo it.

2d ago

in

I just realized I have a dream rule about the number 47

Check if it's your jersey number or a birthday first. If it's random, use a password manager to save it and change a digit or two for your actual PIN.

3d ago

in

Unpopular opinion: I spent years trying to make my digital paintings look like oil on canvas.

Oh man, that's like putting racing stripes on a bicycle. Your friend has a point, digital can do stuff paint just... can't.