That Friday when three hail damage cars showed up and we had to turn them all away
It was a real gut punch. The shop phone rang off the hook all morning, and by 2 PM we had three separate people drive in, each with a car that looked like a golf ball. The dents were so deep and close together on the roofs and hoods, it was a total loss for traditional PDR. My boss, Frank, just shook his head at each one and said, 'Sorry, man. That needs a whole new skin. We can't fix that here.' It felt awful telling people no, especially when you know they're stressed about insurance. It made me realize how much of this job is knowing your limits. Has anyone else had a day where the work just wasn't the right kind for your shop?