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1d ago
inA customer's freehub was full of glitter from a parade
Glitter's basically tiny shards of plastic or metal. Those edges cut into moving parts way worse than sand or dirt. Heard from a mechanic friend that glitter contamination is a nightmare in bike hubs and even computer fans. Makes you wonder about all the craft supplies we use without a second thought.
1d ago
inSorting my junk drawer flipped how I see client feedback forms
Remember when my buddy Chris tried those super short customer surveys? He cut everything to yes/no to save time, but the feedback was useless without knowing why scores were low. After adding just one "what went wrong?" box, people wrote detailed reasons that actually helped his team improve, lol.
1d ago
inDigging through old boxes and my coffee past hit me
Friend of mine used to grind beans every morning, now he just chugs cold brew from the fridge.