A regular said something that made me rethink my whole chairside manner
I was cutting a guy's hair at my station in Cincinnati, just making small talk about his weekend. He looked me right in the eye and said, 'You know, I don't come here just for the haircut. I come because for twenty minutes, you let me forget my problems.' It happened about three months ago and I still think about it. What's a moment a client said something that stuck with you?