My automated bill pay for my car loan just didn't process last week

I got a notice in the mail on Friday saying my payment was late, which was a shock because I set it up on autopay through my bank months ago. I checked my bank account and the money was still sitting there, so the transfer just never went out. I had to call the loan company and pay over the phone to avoid a bigger fee. Has anyone else had an auto-pay just randomly fail like this? I'm kind of nervous about trusting it now.

4 comments

4 Comments

betty_kelly916d ago

Wait, they still charged you a late fee even though it was their system's fault?

jakejones16d ago

Actually, they said they paid to AVOID a bigger fee.

the_elliot16d ago

Honestly, this happens more than people talk about. My mortgage autopay glitched once and the bank just reversed the fee when I called. Tbh, it's annoying but not the end of the world if you catch it fast. I just check my accounts every Monday now to make sure everything went through. It's less about trust and more about having a backup plan.

violar3516d ago

Yeah, that's exactly what @betty_kelly9 is pointing out and it's so messed up. The bank's own system fails and then they still hit you with a fee for their mistake. Makes you want to scream. Having to check your accounts every week just to make sure their tech didn't glitch is exhausting. It feels like we're doing their job for them. Solid backup plan for sure, but we shouldn't need one for something this basic.