Update: My friend's small business started paying everyone the same wage, and the vibe totally changed
So my friend runs a little coffee shop in Asheville, and about six months ago, he made a big change. He switched from paying different rates based on job title to paying every single employee, from barista to shift lead, the same flat $18 an hour. I mean, he said he wanted to get rid of the 'us vs. them' feeling between front and back of house. The before and after is pretty wild. Before, there was always some grumbling about who got more hours or why the new person was making less. Now, people just swap tasks way more freely. The person who used to only do register will jump in to help with deep cleaning without being asked, because it's all the same pay. It feels more like a team, but I'm also wondering if it's fair to the people with more skill or who've been there longer. They're doing more complex work for the same money as someone on their first day. Has anyone else seen a place try something like this? How did it work out long term?