That "why keep dead games" thing hits home because I used to be the guy clearing out old discs to make room. Then I saw a buddy fire up a fan server and it hit me, dead to the makers doesn't mean dead to the people still playing.

Paper can't crash or sync wrong.

nailed the categories in 12 minutes flat" sounds great until you ask what happens when the tickets don't fit the boxes. Small models are fast because they mostly pattern match, and for sorting 400 tickets with clear labels that works fine. Throw in a vague ticket like "customer says thing broke again, maybe shipping or maybe wrong part" and the 3B will just pick whatever it saw most in training. I ran a 3B on support tags once and it lumped refund requests and tech issues together because they both had the word "broken." The 70B was slow but it at least asked itself if the tag made sense. Speed is not the same as getting it right.