Serious question, how do you handle a coworker who always skips the diagnostic steps?

It's leading to more repeat service calls. Looking for ways to talk about it without starting a fight.

4 comments

4 Comments

Honestly, is it actually creating more work, or is it just annoying to watch? I'd need to see the numbers on those repeat calls before making it a thing. Maybe just ask them to walk you through their process next time, like you're curious, and see what they skip.

henryp401mo ago

What if we just film a true crime style reenactment of their process instead? We can all point out the missing steps with dramatic music. Probably more fun than actually fixing the problem.

the_lisa1mo ago

Okay but the "true crime" idea is actually a solid training tool, it's not just for fun. When you SEE someone forgetting a step with that silly music, it sticks in your brain. The key is filming the RIGHT way right after, so it's clear what to fix.

joel_jones1mo ago

That "dramatic music" part is genius. We could actually make it a training video for new people, playing the bad version first and then the correct way. It would stick in their heads way more than another boring checklist. The funny call-out format might make people less defensive about their mistakes too. Honestly, filming it sounds like a project that would finally get someone to write the process down clearly.