Serious question, how do you handle a coworker who always skips the diagnostic steps?

It's leading to more repeat service calls. Looking for ways to talk about it without starting a fight.

3 comments

3 Comments

Honestly, is it actually creating more work, or is it just annoying to watch? I'd need to see the numbers on those repeat calls before making it a thing. Maybe just ask them to walk you through their process next time, like you're curious, and see what they skip.

henryp401d ago

What if we just film a true crime style reenactment of their process instead? We can all point out the missing steps with dramatic music. Probably more fun than actually fixing the problem.

joel_jones1d ago

That "dramatic music" part is genius. We could actually make it a training video for new people, playing the bad version first and then the correct way. It would stick in their heads way more than another boring checklist. The funny call-out format might make people less defensive about their mistakes too. Honestly, filming it sounds like a project that would finally get someone to write the process down clearly.