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A client said my moving estimate process felt like an interrogation
They told me 'you ask for 20 details before you'll even give me a ballpark number, it feels like I'm being grilled.' I switched to a quick 5-question call first to build trust. Has anyone else had a client's blunt feedback change a core business step?
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murphy.aaron4d ago
How many times have you had to simplify a process after feedback like that?
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jana_jones4d ago
Simplify a process after feedback" is the whole story of my last project. We had this five step approval thing that took a week. After the team said it was a blocker, we cut it down to two steps that happen in a day. It's always about removing steps, not adding them.
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