My manager told me I was 'too slow' at ringing up orders, so I changed my whole setup

I work at a busy coffee shop in downtown Austin and my manager pulled me aside after a rush. She said I was taking 45 seconds per transaction when the goal was under 30. Honestly, I thought I was being friendly with customers but she pointed out I was fumbling with the card reader every time. So I started keeping the payment pad at an angle on the counter instead of flat, and I memorized the two most common modifier buttons. After about 3 shifts, I got my average down to 28 seconds. Has anyone else had to totally rework their register muscle memory like that?

3 comments

3 Comments

rowan_thomas8426d ago

LOL yeah I had to do the SAME thing at my old deli job. I was taking forever scanning stuff so I literally rearranged the whole counter to have the barcode scanner in my left hand and the register keyboard under my right. Felt like learning to type all over again for like a week.

the_diana26d ago

Wait @rowan_thomas84, did you ever accidentally scan your own hand?

avery_ross26d ago

Feel for you @the_diana, that sounds brutal.