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My boss is pushing for faster repairs and it's leading to comeback jobs
We got a new rule at the shop to finish every repair in under an hour to boost numbers. I rushed a shutter replacement on a mirrorless camera and didn't test it through a full cycle. The customer returned two days later with a jammed shutter, and now I'm stuck redoing the whole thing for free. Watch out if your management starts valuing speed over doing it right the first time.
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brooke_wells207mo ago
Where's the pressure actually coming from? Is it your direct manager pushing this, or is it a policy from higher up that they're just passing down?
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the_zara7mo ago
From what I've seen, pressure usually starts at the top with company goals. Managers are stuck trying to meet those goals, so they push their teams. But some managers don't buffer the pressure, they just pass it on. Have you checked if your manager has any power to change the demands? Knowing if they can adjust things might help you figure out where to push back. How do you handle it when the pressure feels unfair?
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ivan_cooper7mo ago
Once numbers become the goal, quality goes out the window.
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lilya767mo ago
Look at the original post again. Ivan was making a general point about numbers hurting quality, not talking about his own manager. The pressure Brooke asked about might not even exist in his case.
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