Loading…
34
I used to think pre-haircut chats were pointless, but not now.
I always thought asking clients questions before a cut just slowed things down. I mean, idk, maybe it's just me but I wanted to get right to work. Last Thursday, a guy came in looking really unsure about what he wanted. Instead of guessing, I took a few extra minutes to listen and show him some pictures. We picked a style he never would have chosen on his own. After the cut, he was so happy he tipped me well and set up his next visit right there. That small win showed me those extra minutes can turn a good haircut into a great experience. Now I always have a proper chat with every client, and it helps my job be more rewarding.
4 comments
Log in to join the discussion
Log In4 Comments
marksanchez7mo ago
A mechanic just started working without asking what was wrong? That's wild to me. I'd be so mad if someone fixed stuff I didn't need. It really does prove the point about talking first.
4
jackson.faith7mo ago
Totally get that! I had the same lightbulb moment with my clients, just like @wadew51 said. Asking a couple questions up front saves so much back and forth later.
4
wade_wells7mo ago
Remember when my old mechanic would just nod and start working on my car without asking what was wrong. Drove me crazy because he'd fix stuff I didn't need and miss the weird noise I actually came in for. Finally found a guy who sits down with a clipboard and makes you explain every little detail before he even opens the hood. Sounds like a hassle but it saves so much time and money because he actually fixes the right problem the first time. Your story about the haircut chat made me think of that, how skipping the talk at the start usually means more work later. It's weird how a few questions can change the whole job.
1
wadew517mo ago
Right, isn't it crazy how that works with mechanics too? That exact thing has saved me so much hassle. It really is the same idea as your haircut chat.
-1