Took me 8 hours to fix a $15 ACH transfer mistake

My bank said a payment was pending. Three days later it was still pending. Called support. They said it was a 'hold flag' from my credit union. Transferred me four times. Each call was 20 minutes. Finally a teller at my local branch fixed it in 2 minutes. Eight hours of my life gone. Has anyone else had a simple payment issue spiral like this?

3 comments

3 Comments

wren63818d ago

Did you ever find out why it took a teller two minutes but the phone people couldn't do it? I had a similar thing with a payment just bouncing back and forth between two banks for a week before someone actually looked at it. Seems like phone support just reads off a screen and can't actually do anything useful.

robin59118d ago

@wren638 Is it possible the phone people are reading from scripts that don't let them actually touch the accounts?

torres.thea18d ago

Last time I called my internet provider I spent 47 minutes on hold and then the guy on the phone literally asked me to read him what was on my screen. Like yeah buddy that's definitely gonna fix the router that's in a different state. Script monkeys are just there to filter out the easy stuff and make you give up on the hard problems. Half the time they don't even have access to the actual system, they're just typing notes into a box that nobody reads. It's basically a paid brick wall.