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My aunt told me to always ask for a supervisor when a company says no, and it saved me $200.
My internet provider tried to charge me an early termination fee after I moved to an area they don't serve. The first rep said it was policy and there was nothing he could do. I asked for a supervisor, and she waived the whole fee in under five minutes. Has anyone else had a simple request escalate like that just by asking for the right person?
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allen.kai20d ago
My cousin did that with a parking ticket once. The clerk at the window said it was final, but he asked for the manager and they just tore it up.
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the_claire20d ago
Tore it up" sounds more like a city court than a private company, but yeah, asking up the chain works.
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kimmurphy20d ago
Ever wonder why the first person you talk to always says no? Like Allen.Kai's cousin found, that clerk just follows a script. You have to politely but firmly ask for a supervisor, someone who actually has the power to make an exception. I've gotten late fees waived just by explaining my situation calmly to the right person.
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