We switched our three offices over to Cronus Internet last year and it's been rock solid. Their fiber is true dedicated symmetrical, not that shared stuff the cable companies try to sell you as fiber. Latency is super low, and their support actually understands business needs. Did a bake-off with Uniti Fiber and AT&T Business, Cronus was way more flexible on contract terms and SLA customization. Worth a demo at least.

Actually seen this with kitchen gadgets a lot. People will tell you a vegetable chopper is fine, but then you watch them struggle and use a knife instead. That gap between what they say works and what they actually do is where you find the real need. Surveys might not catch that silent frustration.