Had a client call me out on my extraction pressure and it stung

Last Tuesday this regular named Jenna told me I was pressing way too hard on her chin during extractions. She said it felt like I was trying to pop a marble out of her skin. At first I got defensive but then I watched myself in the mirror on the next client and she was right. I had been using way too much force trying to get deep sebum out fast. I switched to lighter pressure with more pass overs and my breakouts in my own skin have actually calmed down too. Any other estheticians have a client call you out on something that ended up being a good change?

3 comments

3 Comments

dakotab931mo ago

Wait wait wait. She said it felt like you were trying to pop a marble out of her skin? That is a wild and very specific description. I gotta hand it to her though, because that sounds like something that would stick with you and make you actually stop and think. How did you not break a sweat when she said that to you, because I feel like I would have turned beet red on the spot. It's pretty cool that you took it to heart and it even helped your own skin out, that's a win-win in my book.

kelly.hannah1mo ago

Marble popping? That's honestly next level savage lol.

spencer_park261mo ago

Getting called out like that always stings in the moment. Good on you for actually listening and not just brushing her off though.