A customer said my store hours were confusing, so I fixed them

Had a regular tell me last Tuesday they drove over from Royal Oak but my sign said closed. My hours were different on Google, my door, and my Instagram. Felt bad. I made one simple schedule and put it everywhere. Now it's the same on all three spots. Took maybe an hour to fix. Anyone else have this problem with their business info being wrong online?

4 comments

4 Comments

milarodriguez12d ago

Yeah, that's such a common headache for small shops. It's crazy how fast those online listings get out of sync if you don't update them all at once. What worked for me was setting a calendar reminder for the first Monday of every month, just to do a quick five-minute check on Google, Yelp, and Facebook. It saves you from those disappointed customers showing up at a locked door, which is the worst feeling. Honestly, making one master schedule file on your computer is the way to go, so you're just copying and pasting the same info everywhere.

ruby_jones11d ago

My friend's bakery had that happen last Easter.

spencer_coleman11d ago

Seems like a pretty small problem in the grand scheme.

davis.noah11d agoTop Commenter

My buddy runs a little record store and forgot to update his holiday hours on Yelp one year. He had a line of people outside on a Sunday he was supposed to be closed. He said watching them all walk away felt terrible, like he'd let his whole neighborhood down. Now he keeps a sticky note on his monitor with all the sites he has to fix. It seems so obvious after the fact, but in the daily rush it's an easy thing to drop. That master file idea is smart, because scrambling to remember every single place you're listed is half the problem.