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Had a client tell me my curls looked 'unkempt' yesterday
She said my natural texture looked like I didn't even try before her appointment. Hit different because she's been coming to me for 3 years and I always thought she liked my work. Made me realize I've been straightening her hair because I assumed that's what she wanted, not because she asked for it. Anyone else ever get called out by a client and realize you've been projecting your own bias onto their hair?
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avery_flores171mo ago
Feels like we sometimes default to what we think looks "done" instead of listening. Did that comment make you want to change how you consult with new clients?
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jade5171mo ago
Honestly I've been there too, just assuming I knew what they wanted before they even finished talking. Tbh it took a bad review to make me actually shut up and listen.
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