My boss said 'stop fixing it, just report it' and that flipped my whole approach

I work front desk at a dental office in Columbus. I used to spend 20 minutes after every shift trying to fix the scheduling software glitches myself. My manager caught me at 6 PM last Tuesday and said, 'You're not paid to be tech support, log the bug and move on.' I switched to just writing detailed notes in the shared tracker, and honestly my evenings are way less stressful now. But I worry the issues pile up for the next person. Has anyone else had to fight the urge to fix something just because you saw it first?

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1 Comment

linda_dixon4925d ago

Did you ever stop to think that burning yourself out helps nobody, because I sure didn't until my boss said the same thing?