A customer in Sacramento told me my $85 diagnostic fee was the best money she ever spent

Dakota Ramirez · 2026-10-18T05:35:03.733964+00:00

She said her old repair guy just quoted her a flat price over the phone and never even looked at the dryer. I told her I charge $85 to come out and find the real problem before I touch a price, and she said that alone made her trust me. It hit different because I've been second guessing that fee for a while now, wondering if it scares people off. Turns out folks mostly want to know you'll actually look before you charge them. How do you all handle the diagnostic fee talk when somebody calls?

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A customer in Sacramento told me my $85 diagnostic fee was the best money she ever spent | Appliance Repairers - Thought Shares