What exactly does he mean by the feel?

Four months and it was a totally different color? That's the part that gets me. I've seen it happen in a week when the humidity hits. How do you even explain that to the guy when he calls you back? You told him, he didn't listen, and now you're the one looking at a two-tone ceiling. It's like they think paint is magic.

My card got skimmed at a grocery store ATM last year. The bank caught it after three small charges at a gas station I never go to. I switched to only using tap on my phone for everything now, and I keep my physical card locked in my banking app. It's annoying to unlock it for the rare time I need the number, but it beats dealing with fraud alerts again.