A claims rep named Carol saved me $1,200 on a repair and all she said was 'let me look at that again'

Holly Lane · 2026-10-17T00:25:04.655979+00:00

When my transmission quote came back at $2,800 and I was a week away from just paying it, Carol at my warranty company asked me to fax over the shop's itemized breakdown and found the shop had billed a solenoid job under a whole different code, which dropped my out of pocket to $1,600 and taught me to always mail in the paperwork instead of trusting the first number, so I'm wondering if anyone else has had a rep actually go to bat for them like that.

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A claims rep named Carol saved me $1,200 on a repair and all she said was 'let me look at that again' | Auto Warranty - Thought Shares